1. Overview
At the YMCA of Greensboro, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our websites, mobile applications, and in-person interactions. By using our services, you agree to the practices described in this policy.
We may update this policy periodically to reflect changes in our practices or applicable law. Updates will be posted to this page with a new effective date.
2. Scope of Policy
This policy applies to all personal information collected by the YMCA of Greensboro through:
- Our websites and mobile apps
- In-person interactions at branches or program sites
- Online registrations and donations
- Email, phone, and other communications
This policy does not apply to unaffiliated third-party websites or any programs where specific regulations apply, such as HIPAA-protected health services.
3. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII).
Personally Identifiable Information (PII):
- Name, date of birth, contact information
- Emergency contacts and demographic data
- Membership and program enrollment information
- Payment and donation details (processed securely)
- Photographs for member identification (not used for marketing without consent)
Sensitive Information:
- Health data for fitness assessments or supervised youth programs
- Financial data for payment processing
Non-Personally Identifiable Information is collected automatically via cookies, IP addresses, and web beacons.
4. How We Use Your Information
We use your information to:
- Process registrations, payments, and donations
- Communicate with you about YMCA programs
- Personalize your experience
- Improve our services and digital platforms
- Ensure safety and compliance
We may contact you with YMCA-related updates or marketing if you have opted in. You can opt out at any time.
5. How We Share Your Information
We do not sell your personal information. We may share it only:
- With trusted third-party providers (e.g., payment processors, IT vendors)
- With law enforcement or regulators when required by law
- With similar nonprofit partners offering services that may benefit you (with your consent)
Service providers must protect your data and use it only for authorized purposes.
6. Children's Privacy
We take the privacy of children seriously. For users under 13, we:
- Obtain verifiable parental consent before collecting data
- Limit collection to what is necessary
- Provide parents with access to their child’s data upon request
Parents are encouraged to monitor their children’s online activities.
7. Your Rights & Choices
You have the right to:
- Access and correct your personal data
- Request deletion of your data (where permissible)
- Opt out of communications
- Update preferences by contacting your local branch or emailing [email protected].
Full deletion may not always be possible due to legal or operational requirements.
8. Data Security
We implement administrative, technical, and physical safeguards, including:
- SSL encryption
- Secure servers and firewalls
- Limited access by authorized personnel
Despite these precautions, no system can be 100% secure.
9. Length of Data Retention
We may store your personal information for an extended period of time, depending on how
we need to use the information. For example, the YMCA will keep your email address and
name on file as long as we determine it is feasible. In addition, we may need to keep your
billing information on file for an extended period of time to maintain internal transaction
records.
10. International Users
Our services are based in the United States. By using our platforms from outside the U.S.,
you consent to the transfer and storage of your data in the U.S.
11. California Privacy Rights
California residents may request information on personal data shared with third parties for
direct marketing purposes in the prior calendar year. The YMCA does not share information
for third-party direct marketing without your consent.
12. Links to Other Websites
Our websites may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing your information.
13. Refund Policy
For refund information related to memberships, programs, or donations, please see our separate Refund Policy or contact your local branch.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, or to update your information, please contact:
YMCA of Greensboro
620 Green Valley Rd, Ste 210
Greensboro, NC 27408
Phone: (336) 854-8410
Email: [email protected]