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GENERAL MEMBERSHIP POLICIES

We're so glad you're part of the Y family!

To help keep everyone safe and happy and our Y running smoothly, check out the below information.

Code of Conduct

Everyone using the YMCA is expected to behave in a mature and responsible way and to respect the rights and dignity of others. The YMCA insists that individuals using this facility demonstrate caring, responsible, respectful and honest behavior. Our Code of Conduct does not permit profane language or action that can hurt or frighten another person. Any inappropriate behavior, including but not limited to: aggressive or threatening behavior, harassment of any type, inappropriate language or any inappropriate sexual activity may result, at the sole discretion of the staff, in suspension or termination of membership. Please report any inappropriate behavior to a staff member as soon as possible.

COVID-19 Policies

  • If you are not feeling well or have come into contact with someone with COVID-19, please stay home! Help us keep our Y communities safe and healthy.
  • Effective Friday, August 13th 2021 at 5pm, masks are required for all individuals (regardless of vaccination status). 
  • Please review our member expectations by clicking here.
  • Members will be asked to sign an updated waiver before participating in any Y offerings. Waivers can be found here.
  • All team members, members and vendors who are unwilling to comply with the Y’s COVID transmission prevention measures will be asked to leave.
  • All members and guests who are unwilling to comply with the Y's COVID-19 policies may be subject to a suspension or a cancelation of membership.

COVID-19 Aquatics Policies

At the YMCA of Greensboro, the health and safety of our program participants, members and staff is our top priority. We will implement COVID-19 transmission prevention protocols based on guidelines from national, state and local health officials, including those from the NCDHHS, the CDC and local health departments.

  • All participants, guardians and staff will sanitize their hands (using soap and water or hand sanitizer) upon arrival at the Y.
  • Effective Friday, August 13, 2021 at 5 pm, masks are required for all individuals (regardless of vaccination status). Participants can remove masks when in the water.
  • Face coverings will be worn by all staff members, including while on the pool deck and in the water.
  • There will be no recreational swim allowed before or after the lessons to allow for proper distancing.
  • Participants will not be able to change clothes on the pool deck.
  • All equipment and seating areas will be cleaned and sanitized a minimum of 1 time per day.
  • All participants and guardians will have spaced apart assigned seating during lessons.
  • Due to capacity guidelines, only one person will be allowed to accompany the participant to the lesson.

Facility Policies

  • Proper dress is required at all times while in the YMCA facility.
  • Alcoholic beverages and illegal drugs are not permitted on YMCA property.
  • Carrying a concealed weapon on the premises is prohibited.
  • The YMCA is not responsible for lost or stolen items.
  • Lockers are for day use only. Please provide your own lock.
  • Personal Trainers and Swim Instructors who are not employees of the YMCA are not permitted the use of YMCA facility to train clients.
  • Program registration is not accepted until full payment is made.
  • Children of the opposite sex may accompany a parent into the locker room if the children are under 3 years of age.  All others can use the unisex locker rooms.
  • Parent/Guardian must remain in the building while child(ren) are in PlayZone room or if child(ren) are enrolled in a program.
  • Children under the age of 13 must be accompanied by an adult who is 18 years of age or older or a sibling 16 years of age or older. 
  • For security reasons, the YMCA reserves the right to search the bag, backpack or pocketbook of any individual on our premises to ensure the safety of our members, guests and staff.

Guest Policy/Fees

  • Effective September 1, 2021, members ages 13 and older will have access to free guest passes. Each member may bring one (1) individual per visit. Each guest may visit any YMCA of Greensboro for free only once. When guests have used their free visit, they must either join the YMCA or buy additional day passes (a maximum of 3 per month). Members must remain in the facility for the duration of the guest's visit. 
  • Day passes may be purchased for $15/Adult, $10/Teen, $5/Youth.
  • Members from other YMCAs may use our facility after their membership has been verified by their home YMCA.
  • Availability varies by location. Please contact the Y you would like to visit prior to visiting. View locations.

Membership Card Policy

All members must scan their membership cards for admittance to the YMCA. This card is verification of your membership and documentation of usage of a facility to better serve our members. New cards must be purchased at a cost of $5 per card if lost or stolen. Anyone who allows another person to use his or her membership card will have their membership terminated immediately. 

Bank Draft/Credit Card Memberships

Memberships purchased through the bank draft/credit card plan require the first month of payment (along with applicable Joining Fee).  Bank draft/credit cards charges are on a continuous monthly plan and are automatically renewed yearly. A 15 day written cancellation form must be completed and returned to the YMCA. It is the member’s responsibility to check bank/card records to make sure the draft has been stopped.  Any error must be identified no later than 60 days from the posted statement dates. The YMCA does not accept responsibility for any errors if more than 90 days have passed since the initial error.  

Inclement Weather Pool Policy

The YMCA will close the pool due to inclement weather including thunderstorms, hail and other forms of severe weather. During thunderstorms, the pool will close and remain closed for 30 minutes after the last sound of thunder or after the last sight of lightning. 

Joining Fee Policy

Certain Membership types come with a Joining Fee; this is a one-time fee as long as the membership is kept active. If the membership expires more than 60 days, the Joining Fee will be charged upon renewal of the membership. Joining Fees can be spread across the first three drafts of a membership. 

Refund Policy

The policy of the YMCA is that all membership and program fees are non-refundable. The exception will be if a program is canceled, then a credit will be issued or a refund given if no makeup program is offered.

Returned Check/Draft Policies

There is a $20 service charge on all returned checks and/or drafts. If payment (or payment arrangement) is not received within 14 days memberships may be terminated and/or program registration will be withdrawn.

Pool Contamination Statement

The YMCA will close the swimming pool due to incidents of fecal contamination. The pool will remain closed until all contamination has been treated and eliminated. This process could take up to 24 hours. Pool users can help us avoid contamination by following these guidelines:

  • Do not use the pool if you or your child has had diarrhea in the previous 2 weeks.
  • Shower your child and yourself before entering.
  • Do not change your child’s diaper at the poolside.
  • Assist young children in making frequent visits to the bathroom to minimize accidents.
  • Do not rinse hands in the pool following a trip to the bathroom or changing a child’s diaper.
  • Wash hands thoroughly using soap and warm water.